not able to activate this game

Purchase it for my husband. I have tried two different PC's and can not activate this came, Get this error:

Application start: 2017-3-4 16.23.35

Silent mode

Mode 1, short info

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please ensure the serial number entered is associated with the email you used. Try to activate the product again. If using Impulse you can right-click on the product and re-activate. Include this log file if contacting support.

Application start: 2017-3-4 16.38.34

Silent mode

Mode 1, short info

Submitting activation request...

Download: success

Result parsing error (2)

Error activating the product

Please ensure the serial number entered is associated with the email you used. Try to activate the product again. If using Impulse you can right-click on the product and re-activate. Include this log file if contacting support.

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